Dear ,

 

We have recently made a change with our customer service portal and team. The change has caused a delay with email deliveries affecting the response time. We have fixed the issues and are working hard on catching up. I have flagged your refund to our accounting department so that it is prioritized for this week. I will keep you posted once it goes through. Thank you so much for your patience. Please let me know if I can help you with anything else in the meantime. 

 

Thank you,

Nina